FAQs
FAQs & Support
We’re here to make your experience with COZZ as smooth as possible.
Find answers to the most common questions below.
If you still need help, feel free to contact us at cozzgood@gmail.com
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Orders & Shipping
Q: Where do you ship to?
A: We currently ship worldwide.
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days.
Delivery usually takes 5–10 business days depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
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Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied, you can request a return within 30 days of delivery.
Q: How do I start a return?
A: Simply email us at
with your order number.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive your return.
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Products
Q: What makes COZZ different?
A: Our products are designed for real comfort — combining softness, breathability, and proper support to help you sleep better.
Q: Are your pillows suitable for all sleeping positions?
A: Yes. Our pillows are designed to support side, back, and combination sleepers.
Q: Are your materials safe?
A: Absolutely. We use high-quality, skin-friendly materials designed for everyday comfort.
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Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options.
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Still need help?
We’re always happy to assist you.
📧 cozzgood@gmail.com
Response time: within 24 hours
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Sleep better with COZZ.